Last updated: July 2026
This Privacy Policy explains how Sanjay (Sole Proprietor) ("we", "us") collects, uses, and protects your information when you use Milo Chat (the "App").
Information we collect
- Account & profile: name, email, phone number, age, gender, photos, bio, and location area you provide.
- Usage data: likes, matches, messages, calls metadata (duration/time, not content), and interactions within the App.
- Device & technical data: IP address, device type, and app performance information.
- Payment data: processed by our payment partner. We do not store your full card or bank details.
How we use your information
- To create and manage your account and profile.
- To show you relevant people and enable matching, chat, and calls.
- To process subscriptions and payments.
- To keep the community safe, prevent fraud, and moderate content.
- To send service messages such as verification and password-reset codes.
How we share information
We do not sell your personal data. We share limited information only with trusted service providers who help us operate the App, under appropriate confidentiality obligations:
- Payment gateway partners (such as Razorpay and PhonePe) — to securely process payments.
- Email & communication providers — to deliver transactional emails such as OTPs.
- Cloud hosting and database providers — to store and run the service.
- Calling infrastructure providers — to enable voice and video connectivity.
- Law enforcement or authorities — where required by applicable law.
Your profile visibility
Information in your profile (such as photos, name, age, and bio) is visible to other members. Please only share what you are comfortable making visible to others.
Data retention
We keep your information for as long as your account is active. When you delete your account, we remove or anonymise your personal data within a reasonable period, except where retention is required for legal, security, or fraud-prevention purposes.
Your rights and choices
- Access, update, or correct your profile information at any time.
- Request deletion of your account and personal data.
- Control who can call you and block or report other users.
Security
We use industry-standard measures including encrypted connections and hashed passwords to protect your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
Children
The App is intended only for users aged 18 and above. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will remove it.
Grievance Officer
As required under Indian law, you may contact our Grievance Officer, Sanjay, at sellsmartlycontact@gmail.com for any privacy concerns or complaints.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be notified within the App or by email. Continued use of the App after changes means you accept the updated policy.
Contact us
For any questions about this policy, email sellsmartlycontact@gmail.com or write to Sanjay (Sole Proprietor), Dhanauri (6), Jind, Haryana 126116, India.