Last updated: July 2026
This policy explains how subscriptions, cancellations, and refunds work on Milo Chat.
Subscriptions
Milo Chat offers paid plans that unlock premium features such as higher messaging limits and voice/video calling. Each plan is a one-time purchase valid for a fixed duration (for example 15 days, 1 month, 3 months, 6 months, or 1 year). Plans do not auto-renew.
Activation
Premium features are activated immediately after your payment is successfully verified. Because access is granted instantly, a plan is considered a delivered digital service as soon as it is activated.
Cancellation
Since plans are one-time and do not auto-renew, there is no recurring billing to cancel. You may stop using premium features at any time, and you will simply not be charged again unless you choose to purchase another plan. You can also delete your account at any time from settings.
Refunds
As premium access is a digital service that is delivered and consumed immediately upon activation, fees paid are generally non-refundable. However, we will review refund requests in the following cases:
- You were charged more than once for the same plan (duplicate payment).
- Payment was deducted but the plan was not activated due to a technical error.
- You were charged in error without authorising the transaction.
Approved refunds are processed back to the original payment method, typically within 5–7 business days, though the exact timing depends on your bank or payment provider.
How to request a refund
Email sellsmartlycontact@gmail.com within 7 days of the transaction with your registered email/phone, the payment ID or order ID, and a description of the issue. Our team will review and respond within 5–7 business days.
Contact
For any billing questions, reach us at sellsmartlycontact@gmail.com or Sanjay (Sole Proprietor), Dhanauri (6), Jind, Haryana 126116, India.